Identity Theft

Attention refugee employment staff! There have recently been incidents regarding identify theft and refugees. Individuals from within and outside of the refugee community have convinced refugees to provide their social security number (SSN) and have used this information to file fraudulent tax claims.

Please let all your clients know that they should protect their social security number, alien number, and any other personal identifying information (PII). If a client reports that they suspect their identity has been stolen, please assist them in filing a report at www.IdentityTheft.gov.

Include this topic in your financial literacy/job readiness curriculum:  Along with teaching clients about financial literacy and taxes, protecting PII and preventing identify theft are topics that can be easily covered in class. Here is a sample of what could be covered in a lesson:

What is Identity Theft?

Identity theft happens when someone uses your social security number or other personal information to open new accounts, make purchases, or get a tax refund. You might get a notice from the IRS or find unfamiliar accounts on your credit report. You might notice strange withdrawals from your bank account, get bills that aren’t yours, or get calls about debts that you don’t owe.

How to Prevent Identify Theft

Secure your financial documents and records in a safe place at home and lock your wallet or purse in a safe place at work. Keep your personal information secure from roommates or apartment maintenance staff that comes into your home.

Limit what you carry. When you go out, take only the identification, credit, and debit cards you need. Leave your social security card at home. Make a copy and black out all but the last four digits on the copy. Carry the copy with you.

Protecting Your Social Security Number (SSN) and other personal identifying information (PII)

Keep a close hold on your social security number and other PII.  Ask questions before deciding to share any information. Ask if you can use a different kind of identification. If someone asks you to share your SSN or your child’s SSN, ask them why they need it and how it will be used? The decision to share your personal information is your own.

What to Do if You Think You are a Victim of Identify Theft

If you think you may be a victim of identity theft, act quickly. Here are 5 steps you can take to limit the damage:

  1. Call the companies where you know fraud occurred.
  2. Place a fraud alert on your credit reports and get copies of your report (for instructions on how to do so click here).
  3. Report identity theft to the
  4. File a report with your local police department.
  5. Most importantly, you should contact your case manager if you need help or clarification.

Please visit https://www.consumer.ftc.gov for more resources.

Has identity theft or tax fraud every happened to a client of yours? If yes, please write us at information@higheradvantage.org to share your experience and how you helped your client resolve the issue.

Understanding a Paycheck Resource

Understanding Your Paycheck eLearning

Meet Amal, who tells her story to help other refugees thrive in the U.S. workforce.

Looking for a great tool on how to understand a paycheck? Higher has developed the perfect tool for you and your clients. Our eLearning module Understanding Your Paycheck, is available through Higher’s Online Learning Institute.

Here are five reasons to check out this resource, according to your peers:

  1. It takes less than six minutes to complete the course.

“The module is really well developed and covers all the aspects of the paycheck in a very short duration of the time.”  Bidur Dahal, Education Trainer at Lutheran Family Services Rocky Mountains

2. It’s a great addition to any job readiness class.

“This module was a great tool. I thought it was very user friendly and clear. We will use this in our first job readiness class in April.”  Lauren Brockett, Director of Employment Services at Friends of Refugees – Cafe Clarkston

3. Or maybe to employment orientation.

“It clarifies the paycheck, pay stub and deductions very well. I am really excited about this module and will be very happy to present it to my clients. I will try to make it part of my employment orientation.”  Kawa Hawari, Lutheran Social Services of North Dakota

4. It feels more like a story than a training.

“I thought it was excellent! I definitely see this as a great job readiness workshop resource. We talk to our clients about understanding pay stubs in detail, but I like this module so much because there’s a story to it—it makes it so much more relatable. Looking forward to being able to use this for our clients! ” Tawni Floyd, Employment Manager at World Relief Tri-Cities

5. It covers more than just the basics.

“I just viewed the paycheck module. It is great! It is short, so that will make it easy to show in class with interpreters. I also like the emphasis on respectfully talking to your boss if you think there is a problem with your paycheck. I love these modules.”  Jessica Ploen, Employment Training Specialist at Lutheran Family Services of Nebraska

 

An eLearning Resource: Interview Behavior Videos

Ever wanted to be able to show clients what a bad interview looks like? Well you are in luck, check out Higher’s Online Learning Institute. You can access the complete module right now with your username and password.  If you aren’t already taking advantage of our 13 eLearning courses, sign up here for instant access to these videos and the other eLearning courses.

Here are 4 things to know about this exciting new resource:

  1. There are two short videos with examples of good and bad interview behaviors.
  2. You can also get transcripts and suggestions for using the module with clients in the companion resource section.
  3. More than 20 resettlement programs across the country are using our eLearning courses in their job readiness activities.
  4.  The job seekers in the videos are refugees. Thanks to them and to African Community Center (ACC), Denver, CO for helping out.

Here’s a sneak peek at Interview Behavior Videos. 

Email Higher at information@higheradvantage.org to let us know what you think, how you’re using our latest eLearning resource and what else would be helpful.

A More Interactive Approach for Job Readiness Class

The infographic below contains several tips when designing your job club curriculum. Best courses for refugee learners should not only include more interactivity, but aim for greater retention.  The current best practice is to introduce new material in 20 minute chunks. This does not mean job readiness classes need to be short, rather the lesson should be designed to reinforce those main ideas and core concepts.

For example, when teaching workers’ rights, you teach the right to a work place free from discrimination. Give real life examples of what discrimination looks like and share a story of a client who experienced discrimination. Then ask the group if they have ever experienced discrimination.

To give another example, when preparing clients for job interviews, you could do a lesson on hygiene and appropriate clothes to wear and then give clients 5 minutes to pick out a perfect interview outfit from a pile of clothes.

What have you found works best for your clients? Tell us your job readiness success stories or contact us for help on how to design a great curriculum. Email us at information@higheradvantage.org.

 

 

Celebrating a Client’s First Job

The way you respond to a client’s first job can make all the difference in their success in the workplace.  Celebrating a client’s first job sets the tone for the client making them more positive about what they have accomplished. Refugees spend months or years waiting to reenter the workforce. The words “You’re hired” can come as an enormous relief. A job gives clients a sense of being in control of their own lives again. Though a client may often feel disappointment in accepting an entry-level position, celebrating that job can encourage them to see this as an accomplishment and not a step-down.

Celebrating a client’s first job might be part of your regular routine and does not need to be time consuming or costly.  It’s also a great way to engage the community. Community donations for first jobs and volunteer hours might be counted towards your match for Matching Grant programs. For example, community members might donate items needed like bus cards, nonslip shoes, and hygiene products, or they might donate hours toward tasks such as mock interviews or helping clients navigate their bus route to work.

Client at USCRI North Carolina

Helping clients see their situation through a positive lens can also help with job retention. It won’t make their job easier but it does help them refocus on the positive steps that they are taking rather than the negative aspects of their new job. At all milestones in our clients’ lives here it’s important to be proud and supportive of them.

Here are two great examples from the field:

Job bags: At USCRI North Carolina’s office, employment staff use a combination of education and celebration. After obtaining a first job, a job bag is awarded to the client by employment staff. As staff hand out the bag they applaud and congratulate the client in front of their peers during job club. The contents of the bag include hygiene products, a water bottle to make sure clients remember to stay hydrated, a lunch bag to remind clients to bring food to work, a pen and notepad, an umbrella, some breath mints and a travel toothbrush and paste.

All the items for the bags are donated and put together by volunteers. The staff take the client’s photo with their bag and the photos decorate the walls of the office.

A Celebrity Walk: At the IRC of Tucson, actual cheers of joy erupt from the entire office staff any time a client gets a job. This type of celebration can make a client feel like a celebrity and is a positive influence on all other clients in the office working towards their first job.

Do you have a unique way of celebrating clients? Write to us at information@higheradvantage.org and share your story.

Friday Feature: “I am a migrant” Stories from Around the World

This Friday, Higher found a wonderful online site that highlights the power of the human story at iamamigrant.org. This site allows people to post their own story of migration. Some of those stories were people forced from their homeland and some were in search of a better life. This organization is able to put a face to word and challenge the negative connotation. The site celebrate migrants. The site is available in multiple languages and has thousands of stories from all over. I hope you visit this site and add your own story if you are a former refugee. I shared this site with some of the clients I worked with in hopes they will add their stories.

This is Hamza, he was forced to flee Syria at the age of 10 and made his way with his family to Greece. Read his story and the story of others at iamamigrant.org

Friday Feature: The SIV story on This American Life podcast

This Friday we hope you will listen to a podcast with powerful stories of Iraqi Special Immigrant Visa (SIV) recipients. This American Life is my favorite podcast. The amazing stories of real people always help take my mind off the daily grind. For employment staff who work hard to find better job for those SIVs who are highly educated and often speak English quite well I hope you will enjoy this podcast.

This American Life is an American weekly hour-long radio program produced by WBEZ Chicago Public Radio and hosted by Ira Glass. It is broadcast on numerous public radio stations in the United States and is also available as a free weekly podcast. Primarily a journalistic non-fiction program, it has also features essays, memoirs, field recordings, and short fiction.

On January 6, 2017 This American Life aired episode 607: “Didn’t We Solve this One?” This episode masterfully captures the journey of Iraqis who took on the harrowing task of helping US forces juxtaposed against the struggle in Congress to create the SIV program. The SIV program brings Iraqis to the US who served the US forces and now their lives are targeted because of the work they did for the US.

For more information on the SIV program read this post: Afghan and Iraqi SIV Programs

Access the podcast here 

 

Friday Feature: Documentary following Refugees Fleeing to Europe

 This Friday, take some time to watch this film. The film could be helpful in presenting material to community stakeholders who know little about the modern day plight of refugees. On December 27, 2016 PBS’s Frontline premiered Exodus. Exodus is a Keo Films production for WGBH/FRONTLINE and BBC. The director is James Bluemel.

“I am a refugee, I am just like you, I have a family, I have dreams, I’ve got hopes…” says Ahmad one of the 5 stories Featured in Exodus. “I just want a peaceful life away from violence.”

A documentary film featuring first-hand stories of refugees and migrants as they make dangerous journeys across 26 countries seeking safety and a better life. Some of the stories are captured by the refugees themselves on their smartphones tracking their trek via water or van to Europe. These people are fleeing from war in search of peace but along their journey they face smugglers, human traffickers and many do not survive. For those that make it to Europe, many are shut out or encamped.

Much of the dialogue across the US and the world this past year has been ceaselessly negative towards refugees. In addition to your words, perhaps this film can help to combat the stigma in today’s contentious political climate. “It’s important to unmask and humanize, and remind people that this is a human tragedy.”-Director James Bluemel.

Access the film here.

 

 

CLINIC Survey: Is Your Program Serving More Haitians?

Catholic Legal Immigration Network, Inc. (CLINIC), needs information on newly arrived Haitians. Has your office seen the arrival of Haitians with Temporary Protected Status (TPS)? CLINIC is ORR’s TA provider on immigration and legal rights for refugees. 

CLINIC plans to offer a webinar in late January or early February that will focus on how to best serve recently arrived Haitians who qualify for TPS. CLINIC has created a brief survey that will inform the content of this webinar.

Click here to take the survey before it closes on Friday, January 13th.

Job Opening at Catholic Charities in Fredericksburg, VA

Do you have refugee resettlement experience and are looking to take the next step in your refugee employment career? Laurel Collins at Catholic Charities Diocese of Arlington asked Higher to share this job description with our amazing network. If you have experience and want to be the next Program Manager, Fredericksburg Migration and Refugee Services please consider applying. 

 

To see the full job description and to apply for this position, click here!