Great Job Opportunity in a Great City and Agency

Higher is considering how we can help advertise refugee employment job opportunities.  Career growth in this field might mean moving to another agency or city.  For agencies, being able to cast a wider net for talent and experience can be costly.  Helping agencies and the refugee employment sector attract and retain people with skills, passion and experience is central to our mission.  We’ll be exploring how best to do that.  Feel free to tell us what you think about this or give us suggestions about other things we can do related to career development for refugee employment professionals.

For now, here’s a link to an exciting position open now – Employment Program Manager at Caritas of Austin, TX.  The position manages 10 people and oversees employment services to approximately 1,000 (primarily refugee) clients a year in the largest non-profit social service agency in the County.

 

Research Study Measures Economic Benefits of Job Upgrades Into Professional Career Tracks

It’s often difficult to help refugees with job upgrades or professional recertification, but the added income for refugees and contribution to the US economy make a  significant difference.  Skilled immigrants increased their average annualized salary by 121% (from an average of $16.967 to $37,490) when they begin working in a better job in their field.  A research study released by Upwardly Global in April of this year, documents and quantifies the economic benefits of employment assistance to help skilled immigrants secure job upgrades related to the careers in which they offer skills and experience.    Look for more resources and examples of job upgrade strategies and successes in professional recertification in the coming months at http://www.higheradvantage.org.

 

 

African Community Center of Denver’s Commercial Food Safety & Service Training Program

During our last webinar (click here to view the slideshow), Donna Kapp, Training Programs Manager for
ECDC/African Community Center in Denver, shared a little bit about how she uses labor market information to inform employer outreach. Afterward, we caught up with Donna to learn a little more about the ACC’s Commercial Food Safety & Service Training Program.

Can you share any successes of the program?DSC02822[2]
CFaSST graduates are often better prepared for work in a commercial kitchen than most Americans! At the beginning of the course, CFaSST participants take a pre-test to determine their familiarity with food safety and to set a benchmark from which to measure their learning. The average pre-test score is 39%. After several weeks of learning in the classroom, field trips, special speakers and applying their learning in a commercial kitchen, every student has passed the post test. In fact, the average score on the posttest is 87% and two participants have scored 100%!

What is the program? What do refugees learn?
CFaSST, Commercial Food Safety and Service Training, is a 100 hour, highly accessible and interactive course on the rules and regulations of commercial food preparation and service in America. It includes information on the importance of food safety, the dangers of foodborne illnesses and the pathogens that cause them. Participants learn how to prevent foodborne illness by maintaining good personal hygiene, avoiding cross contamination, preparing and holding food at the correct temperatures, storing food correctly and cleaning and sanitizing in the commercial kitchen.

They also learn the basics of customer service, how to handle a knife, English vocabulary related to the commercial food industry, and the soft skills employers are looking for in their newly hired employees. Through a dynamic partnership with the University of Denver, the course is offered in the Knoebel School of Hospitality Management building on campus. CFaSST participants are able to learn course content in the classroom and then apply what they have learned in the event center kitchen.

This partnership also makes possible unique learning opportunities for both students and staff who interact with the CFaSST program on campus. Undergraduate students enrolled in the “Human Capital Management” course develop very close relationships with CFaSST participants. Each CFaSST participant is mentored by one or two university undergrads to learn more about the hospitality industry and how to find and interview for food service positions. For many, this “assignment” becomes a gateway to new friendships as CFaSST participants and university undergrads get to know each other and move forward toward the common goal of employment in the hospitality industry.

While CFaSST participants benefit a great deal from the experience, university students also learn how to interact with and train someone who may be older than they, who might not speak much English and comes from a very diverse cultural background. Students graduating from the university have described this mentoring relationship as one of their most significant learning experiences during their four years at the university.

Check out this article to learn about the program from the perspective of the students and faculty.

How many refugees have completed the program?
Since the program began in the spring of 2012, 46 adult refugees have graduated from the course with certificates of completion, safe food handler cards and their own bimetallic stemmed thermometers.

DSC00370[1][4]Of those that have completed the program, how many have been hired in the hospitality industry?
Since last year, 76% of those enrolled in CFaSST found employment within 90 days of completing the course. Most of those placements occurred within the first 30 days after graduation. 81% of those employed are working in food service related positions such as cook, prep cook, kitchen utility worker, dishwasher, steward and concession stand worker.

We have worked hard to build relationships with various employers in the Denver metro area. CFaSST graduates are working in many different businesses including Chili’s Restaurants, the Sheraton Hotel, Coors Field (where the Rockies, Colorado’s professional baseball team, play), the University of Denver, and many other local commercial food businesses.

What are some of the challenges of the program?
Through experience, we’ve learned that food service jobs are difficult to find right before the holidays. Consequently, we’ve reorganized the schedule so that this fall participants will complete the course and be ready for employment in mid-October rather than late November.  Employment placements are high in Denver right now so it is sometimes difficult to get enough referrals from Volag staff. Fortunately, CFaSST enjoys an excellent reputation within the community and many individuals refer themselves to the program.

Do you have any advice you have for anyone that would like to start a program like this?
Training programs for adult refugees should be closely tied to the American workplace in order to prepare them for employment. That means programs should instruct in the hard and soft skills employers are looking for while building participants’ workplace English vocabulary. Look for employer partners who understand and value the opportunity such programs offer them to contribute to the training content and then hire well prepared employees.

In the classroom, instructors should not be afraid to challenge their students with difficult material while creating a positive and safe environment that encourages learning through a variety of methods and activities. CFaSST participants are always respected as mature and capable learners who, through hard work, rise to the expectations of the instructors.

To learn more about CFaSST, please contact Donna Kapp, donna@acc-den.org or 303-399-4500 x331.

Training Program Gives Refugees Work Experience

Training program gives refugees work experience
Written By Jessica Opoien, Oshkosh Northwestern Media
May 23, 2013

Refugees resettling in the Oshkosh area now have an opportunity to gain work experience, English skills and job references thanks to a partnership between World Relief Fox Valley and Habitat for Humanity. photo (3)

The Habitat Employment Training Program places refugees resettling through World Relief into what amounts to an unpaid internship while they look for jobs. The eight-week program puts refugees to work in the Habitat ReStore and on construction sites.

“Our main goal is to advance their communication skills, in a workplace rather than just a classroom, as well as provide them with a working reference — just kind of an initiation to the American job culture,” said Keri Ewing, Americorps VISTA volunteer coordinator with Habitat for Humanity.

Fourteen refugees participated in a pilot program, with seven completing it. Since then, five have found full-time employment. The program began as a partnership between Habitat and World Relief, a humanitarian organization that helps refugees resettle in the United States. An Oshkosh office opened in January 2012.

The collaboration expanded to include the Workforce Development Center, the state Department of Vocational Rehabilitation, Winnebago Literacy CouncilCity of Oshkosh, Oshkosh Area Community Foundation, ADVOCAP and the Wisconsin Works program. The program’s funding currently comes from Americorps and a Community Foundation grant.

Last year, World Relief assisted in placing 86 refugees in the Oshkosh area, most of whom were Burmese. Others hailed from Iraq, Kyrgyzstan, Afghanistan, Ethiopia, Eritrea, Somalia and Darfur. About three-fourths of those refugees were adults. The office expects to resettle about 100 refugees per year.

According to the United Nations Refugee Agency’s (UNHCR) resettlement handbook, the United States was projected to resettle 52,500 refugees from around the world in fiscal year 2011. The word “refugee” refers to people who have crossed international borders for actual or feared risk of persecution for political, religious or ethnic reasons.

When refugees flee their country, they have three options. They can stay in a resettlement camp in a second country, and return to their home when conditions have stabilized. If their country remains unstable, sometimes they can integrate into the country of asylum — an option that’s very rare. The third, and also rare, option is to resettle in a third country like the U.S.

Upon being resettled, refugees receive 30-90 days of direct assistance from organizations like World Relief, as well as language training and a short orientation. After three months, they still receive some assistance but are expected to have found a job.

However, with little to no English skills and no work experience in the U.S., finding a job is often easier said than done. That’s where employment training program comes in.

“We have people from different countries either with no work experience or work experience that is not recognized,” said Myriam Mwizerwa, office director at World Relief Fox Valley. “Anything they can do here in the U.S. and have that reference helps.”

Refugees come from a wide variety of circumstances and have a broad range of professional experiences. Some have worked as doctors and lawyers, others as carpenters. Some have worked recently and others have spent the last several years in refugee camps. The number one goal for all refugees, regardless of professional experience, is economic self-sufficiency, Mwizerwa said.

The two biggest barriers to self-sufficiency are language barriers and transportation, said Christy Hillebrand, World Relief’s employment specialist. English classes are helpful, but often, being in a work environment helps improves language skills more than learning in a classroom.

photo (4)Jay Barrientes, project manager for Habitat for Humanity, works directly with refugees on the construction sites. Currently, he is working with three refugees from Myanmar: Ruata Ialrem, Sum Hran and Vum Iian, on a house on Winnebago Avenue that is expected to be finished by Aug. 6. Hran said someday he would like to have a job making furniture.

Barrientes said language is the biggest challenge, but they work through it by going slowly and using hand signals. Safety is also a major challenge, he said, adding that regulations vary significantly from country to country. Much of the skills and knowledge he passes on are things he takes for granted.

“They’re getting American job skills in an industry that many of them could probably leave here and go work in … at least they know basic measuring skills and operating power tools … and then to be able to feel more comfortable with the language and interacting with people,” Barrientes said. “These guys want to help, and I think they want to be part of our community.”

Mwizerwa and Hillebrand said World Relief is still trying to make connections with employers and find job possibilities for refugees, as well as professional mentors. Since the organization is relatively new to the area, it’s still working on making itself known. In the meantime, while refugees search for full-time employment, the Habitat program allows them to become more comfortable in the American workplace.

“The refugees are able to help out with something that’s going on in the community and give back, too,” Hillebrand said. “So it’s a win-win.”

To learn more about World Relief Fox Valley, please contact Myriam Mwizerwa, mmwizerwa@wr.org or 920-891-7961.

FREE RESOURCE! Pre-Employment Training

Higher’s July webinar on training design and delivery strategies received rave reviews from all participants with much interest in sharing existing resources geared to pre-employment classes that include multiple English levels.  One of the webinar’s guest presenters, Brittani Mcleod of Catholic Community Services of Utah, agreed to share her tested curriculum outline.  You can download the outline here.  This is a great starting point for any refugee employment service providers who are looking to create a pre-employment training that addresses the needs of job seekers with varying levels of English.  If you would like to receive the full curriculum which includes activities, vocabulary lists and picture cards, contact us.

Picture Card Example from CCS Utah Pre-Employment Curriculum

What strategies or tools are you finding helpful when preparing refugees for employment?  Let us know in the comment section.  We would be happy to feature your program on our website too!

Guest Contribution from Catholic Community Services of Salt Lake City

The story that follows highlights the reliable labor pool that Aramark’s Parks and Destinations Division has discovered in job seekers from a refugee background.  RefugeeWorks is proud of the work Catholic Community Services began several years ago that has resulted in a national recruitment strategy for a company with strong values in diversity and corporate responsiblity.  Special thanks to Jason Stout, Job Developer at Catholic Community Services for contributing this story.

 

Making Our Mark with Aramark
Jason P. Stout
Job Developer at CCS Refugee Resettlement Program of Utah

“The refugee program has been a terrific source of employees and has enhanced our diverse workforce here at Lake Powell as well as at other ARAMARK Parks & Destinations properties.
The individuals from this program have worked in some of our key hospitality positions and several have been commended for a terrific work ethic and positive attitude that is inspirational.” –Donna Gold, Regional Human Resources Director for Aramark

Our initial successes with Aramark were nothing short of serendipitous. At one location, less than a week transpired from the initial phone call to the first day of training some 400 miles away, but the prelude to this success is even more compelling.

Bruno Schwartz, the International Recruiting Manager for The Canyons Resort in Park City (the largest resort in Utah and part of the Aramark family) attended a networking roundtable with the Utah Governor’s International Trade and Diplomacy Office in early 2010. When he mentioned that he was struggling to obtain visas for international applicants (through the J-1 and H2B visa programs), Jennifer Andelin, the International & Immigration Specialist at Congressman Chaffetz’s office and local refugee advocate, suggested he consider the refugee community. Before long, 15 refugees were working as housekeepers at The Canyons and more soon followed.

Meanwhile, in Wahweap, Arizona, Aramark’s Lake Powell Resort was filled to capacity much earlier than usual due to the local filming of a Disney movie. They were in need of over 20 housekeepers, boat maintenance personnel, servers, bussers and other staff. Donna Gold, the Regional Human Resources Director for Aramark, called Bruno Schwartz (a former colleague) and was soon in contact with our job development team at CCS. Our team worked around the clock to identify, prepare, and transport 14 of our own clients to Wahweap in six days. In the following weeks we brought a dozen more clients, including a number from other refugee agencies in Salt Lake City.

We only had two job developers helping at the time, and between the two of us, we spent half a dozen weekends in Lake Powell, dealing with challenges and ensuring a smooth transition. We ensured that an exhaustive checklist was completed before and after relocation, including medical, communication, banking, nutrition, housing, permission from the Office of Refugee Resettlement for long-distance job placement, initial training and paperwork, and local volunteers to teach ESL.

That first season was a success, and in 2011 we were asked to contribute staff at another Aramark location: Mesa Verde, Colorado. The Canyons continues to hire refugees, and we also hope to return to both Lake Powell and Mesa Verde this year. As Aramark expands nationally in their refugee hiring in 2012, we are proud that our successes were an initial impetus in that chain.

As for Lake Powell Resort and Mesa Verde, the only bottleneck this year is finding enough refugees to meet the demand.