Understanding a Paycheck-Online Learning with Higher

Looking for a great tool on how to understand a paycheck? Higher has developed the perfect tool for you and your clients. Our eLearning module Understanding Your Paycheck, is available through Higher’s Online Learning Institute.

Here are five reasons to check out this resource, according to your peers:

  1. Less than six minutes to complete the course.

“The module is really well developed and covers all the aspects of the paycheck in a very short duration of the time.”  Bidur Dahal, Education Trainer at Lutheran Family Services Rocky Mountains

  1. A great addition to any job readiness class.

“This module was a great tool. I thought it was very user friendly and clear. We will use this in our first job readiness class…” Lauren Brockett, Director of Employment Services at Friends of Refugees – Cafe Clarkston

  1. Use it for employment orientation.

“It clarifies the paycheck, pay stub and deductions very well. I am really excited about this module and will be very happy to present it to my clients. I will try to make it part of my employment orientation.”  Kawa Hawari, Lutheran Social Services of North Dakota

  1. More of a story than a training.

“I thought it was excellent! I definitely see this as a great job readiness workshop resource. We talk to our clients about understanding pay stubs in detail, but I like this module so much because there’s a story to it—it makes it so much more relatable. Looking forward to being able to use this for our clients!”  Tawni Floyd, Employment Manager at World Relief Tri-Cities

  1. More than just the basics.

“The paycheck module it’s great and short, so that will make it easy to show in class with interpreters. I also like the emphasis on respectfully talking to your boss if you think there is a problem with your paycheck. I love these modules.”  Jessica Ploen, Employment Training Specialist at Lutheran Family Services of Nebraska

There are 12 other training modules available on Higher’s Online Learning Institute to help you in your work.  Check them out by signing in or registering as a new user here.

Understanding a Paycheck Resource

Understanding Your Paycheck eLearning

Meet Amal, who tells her story to help other refugees thrive in the U.S. workforce.

Looking for a great tool on how to understand a paycheck? Higher has developed the perfect tool for you and your clients. Our eLearning module Understanding Your Paycheck, is available through Higher’s Online Learning Institute.

Here are five reasons to check out this resource, according to your peers:

  1. It takes less than six minutes to complete the course.

“The module is really well developed and covers all the aspects of the paycheck in a very short duration of the time.”  Bidur Dahal, Education Trainer at Lutheran Family Services Rocky Mountains

2. It’s a great addition to any job readiness class.

“This module was a great tool. I thought it was very user friendly and clear. We will use this in our first job readiness class in April.”  Lauren Brockett, Director of Employment Services at Friends of Refugees – Cafe Clarkston

3. Or maybe to employment orientation.

“It clarifies the paycheck, pay stub and deductions very well. I am really excited about this module and will be very happy to present it to my clients. I will try to make it part of my employment orientation.”  Kawa Hawari, Lutheran Social Services of North Dakota

4. It feels more like a story than a training.

“I thought it was excellent! I definitely see this as a great job readiness workshop resource. We talk to our clients about understanding pay stubs in detail, but I like this module so much because there’s a story to it—it makes it so much more relatable. Looking forward to being able to use this for our clients! ” Tawni Floyd, Employment Manager at World Relief Tri-Cities

5. It covers more than just the basics.

“I just viewed the paycheck module. It is great! It is short, so that will make it easy to show in class with interpreters. I also like the emphasis on respectfully talking to your boss if you think there is a problem with your paycheck. I love these modules.”  Jessica Ploen, Employment Training Specialist at Lutheran Family Services of Nebraska

 

An eLearning Resource: Interview Behavior Videos

Ever wanted to be able to show clients what a bad interview looks like? Well you are in luck, check out Higher’s Online Learning Institute. You can access the complete module right now with your username and password.  If you aren’t already taking advantage of our 13 eLearning courses, sign up here for instant access to these videos and the other eLearning courses.

Here are 4 things to know about this exciting new resource:

  1. There are two short videos with examples of good and bad interview behaviors.
  2. You can also get transcripts and suggestions for using the module with clients in the companion resource section.
  3. More than 20 resettlement programs across the country are using our eLearning courses in their job readiness activities.
  4.  The job seekers in the videos are refugees. Thanks to them and to African Community Center (ACC), Denver, CO for helping out.

Here’s a sneak peek at Interview Behavior Videos. 

Email Higher at information@higheradvantage.org to let us know what you think, how you’re using our latest eLearning resource and what else would be helpful.

Job Readiness Activities for Adult Learners

Last week in Denver, attendees in the job readiness session participated in an activity to list the tools, resources and activities they currently use with clients.  Here’s the combined list.  If possible, a link to a version of the activity is included.  If you have a different version of any activity, or you have any resources to add, please contact us so we can update the list!

Interview Practice

Mock Interviews

Record Clients & Play Back for Client

Practice Interview Questions

Interactive Activities

Job Readiness Bingo

Body Language Activities

Flash Card Bowling

Welcome Circle: Begin Class by Asking Everyone Name, Origin, Languages and their First Job

First Day: Classroom Expectations – Importance of Classroom Success

Incorporating Certificates after Job Day Trainings

Resume Jeopardy

Skills

Identifying Skills that Refugees Have – Physical vs. Personal Skills

Explain How to Transfer Skills

Look at Job Listing Examples and ask, “Do you have the skills?”

Presentations

Picture Heavy PowerPoint

Visual Resources

Pictures

Describe Career Dreams Using Pictures

Videos

Videos to show the Work Done at Different Jobs

Quality Control Video – Quality, Quantity

Cards

Realia – Safety Gear

Higher Resources

Higher Advantage Modules

U.S. Job Cycle Visual (page 2)

Guided Practice

Mock Hotel Environment – Practice

Dishwasher Training at Location

Time Clock Practice

Time Clock for Attendance

Production Line Simulation

6-Day Training Spurts (short-term)

Applications & Resumes

Resume Preparation

Filling out Applications

Applications Planted at Businesses

In Class Resume Building (Skeleton Version)

Practice Application

Job Search

How to Find Jobs

Digital Literacy

Computer Lab

Mobile Computer Labs

Group Discussions

Small Group Discussion about Hygiene & Dress

Small Groups – Have clients create their own business & say what skills are needed for job

Specific Training Topics

Safety Classes: Use signs with Pictures, explain what signs mean. Explain the importance of reporting issues

Lessons on Trauma and the Impact of Trauma

Workplace Culture (i.e. handshakes & other non-verbal communication)

Job Security/Responsibility to Communicate with Supervisors (2 weeks notice)

Coworker relationships, manners, mannerisms

Hygiene, Grooming

Transportation – Teaching bus lines

English Instruction

Translated Materials

Mandatory ESL

Teach Job-Appropriate Vocabulary

Community Partnerships

Clothing Donations as Incentives

Local Library Partnerships

Adding Social Enterprises into your Curriculum

Financial Literacy

I-9 & W-2 (Tax & Pay)

Explain Payroll, Direct Deposit and Tax Forms

Assist with Opening Bank Account

Translators/Interpreters

Record Videos of Interpreters

Assessments

Go Over Pre-Employment Assessment (Reading Comprehension)

Mock Interview/Application Process as Assessment

Other

Self-Reflection

Tour at Companies

CORE

Childcare (Paid Employees)

One-on-One Pre-Employment Counseling

Wish List

More Tactile Activities

Child Care Resources – Toys for Kids

Notes

Factoring in Trauma when making Job Placements

Meat Packing isn’t good for People with Trauma

How to Gain the Attention of Learners – Video & Infographic

One of today’s sessions in Denver is titled “Job Readiness Activities for Adult Learners“. The session is designed around the LIRS eLearning module, Adult Learning Principles, and focuses on seven steps to ensure learning, beginning with gaining the attention of learners. 

The session will begin with “The Balloon Game”, a fun activity that is easy to connect to the competitive nature of the U.S. job market. The short video below (an excerpt from Adult Learning Principles) explains how to conduct the activity.

 

Next week, we’ll share a list of tools, activities and resources that are effective in job readiness classrooms across the country. In the meantime, the below infographic has tips for gaining the attention of your audience so they are motivated and ready to learn, whatever comes next.

Please contact us for access to Adult Learning Principles in Higher’s Online Learning Institute

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5 Reasons Taxes are Awesome

income-taxes-101Ok, that was a stretch – taxes are pretty far from awesome.  That’s why we’re excited to announce that our newest module, Income Taxes 101, is available to support you and your clients this tax season.

Here are five reasons to check out the Income Taxes 101 Module in Higher’s Online Learning Institute:

  1. Clients ask about Taxes.

    During our employment orientation clients are always asking about tax deductions and refund amount details. I like the visual part of it, clients can understand better when photos or clip arts are shown.  -Kawa Hawari, Lutheran Social Services of North Dakota 

    Income Taxes 101 covers tax deductions, refunds, and so much more.

  2. It’s a Visual Resource.

    It makes sense, it will be so helpful as a job readiness workshop. It’s really great to show, I believe that clients will have more understanding about income tax and how to file it. – Dajana Doutlik, World Relief Tri-Cities

    Income Taxes 101 was designed as a visual resource to make taxes a little less boring.  The module explains what income tax is, why we pay income taxes, how to file income taxes, and where to get help.

  3. It’s Official.

    I like this new taxes module. It’s clear and understandable, even using the official tax language in easy-to-understand ways. Nice. -Daniel Broucek, Transition Job Coach – Richland County

    Tax terminology is complex, so it was a challenge to simplify the language for this module. Glad we spent a lot of time on this, because the result is an effective job readiness resource that can benefit clients for years to come. 

  4. Client-Friendly and Service Provider-Approved.

    I just completed the Income Taxes 101 module. I thought it had a lot of helpful content in it and I can definitely see it being useful when working with clients. -Kiera McCarthy, Employment Specialist, IRC Baltimore

    Be sure to check out the companion resources for blank tax forms as well as suggestions for using this module with clients.

  5. It’s versatile.

    I just watched the Income Taxes 101 course – it is awesome! I can’t wait to share it with clients. I think it could also be useful for young adults who were born in America but just starting to work. I am pretty sure that I will use it in my ESL class before tax season. I know it will be helpful. Thank you so much for including those websites at the end.  It is really great! –Jessica Ploen, Employment Training Specialist at Lutheran Family Services Nebraska

    Feel free to use this resource with any clients you serve!

    Do you have any resources that you find helpful during tax season?  Please contact us to share what works for you and your clients.  We’ll compile a list of tax resources and share with the network before tax season.

New Resource for Supervisors

what about us infoLearning from 120 peers was one of the highlights of our Second Annual Refugee Employment Workshop. We have been working hard to turn everything we learned into resources you can use.

Download the first of five resource sheets from “speed dating”, where all attendees split into small groups and spent 10 minutes discussing each of five topics.

What About Us captures your solutions for time management, professional development and staff supervision.

We hope that both new and seasoned managers can find something useful in this resource. We were surprised to see that staff actually want more meetings!

Another item that showed up several times in the notes was the desire for professional development. We can help with this. Through Higher’s Online Learning Institute, we offer several free eLearning modules that you can offer to your staff as professional development opportunities.  Consider discussing them in a staff meeting after your team has completed a course.  Employability Assessment or Case Notes are great ones to start.

We have several other resources in the works, so be sure to check back often.  As always, please let us know your ideas for other resources to make your jobs easier.

 

7 Tips if You’re New To Job Development

hair-pullingIf you’re new to refugee job development, welcome to what is sure to be one of the most challenging and rewarding chapters of your career! Maybe you’re fresh out of college or perhaps you’re a career changer looking for more meaningful work.

You are likely very excited about your new position but you’ve probably also had a few moments of wondering what you’ve gotten yourself into. You have a long and growing list of clients that you need to place and many of them have significant barriers to employment. You’re beginning to think that your title should be Miracle Worker instead of Job Developer. Well guess what? We’ve all been there!

Here are 7 tips to get you through your first few crazy months as a Job Developer:

1. Breathe! What you are experiencing is normal. The work that we do is not easy, but it is rewarding! Murphy’s Law (“whatever can go wrong, will go wrong”) will summarize many of your days as a Job Developer, but there will also be many days where you will celebrate amazing successes with clients and coworkers.

2. Realize that there is a seasonal nature to the work that we do. Ask your coworkers or a supervisor to help you know what to expect at different times in the year. There are times in the year that will be slow and times that will be insane, both in terms of employer hiring and refugee arrivals. October and November will be crazier because of the recent bulge in refugee arrivals and also because employers do a lot of hiring in the fall. December and January are typically slow months in terms of employer hiring.

3. Get a mentor. Mentors are good for your clients, and they are good for you. Find a coworker who is more experienced and ask if they can share what has worked for them, and how they’ve dealt with the challenges of the job. Find an opportunity to “shadow” them as they do employer outreach. After watching them make their pitch to a few employers, try taking the lead on the next few employer visits, and ask your mentor for feedback.

4. Get out of the office! After going out to do employer outreach with your mentor once or twice, get out there and do it yourself. It will be scary. You’ll stumble over your words. You’ll get strange stares and doors slammed in your face. But you’ll get better. Success will come through practice and through getting out there and building relationships with employers. These relationships will not happen by looking at craigslist or doing online job applications; they will happen by you getting out there and “pounding the pavement.”  

5. Focus on the Needs of Employers. While there is a humanitarian aspect to the work that we do, focusing on the difficult circumstances of our clients when we speak to employers is not likely to lead to long term partnerships. Employers become partners when they see that you understand the needs and challenges of their business, and can offer them consistent and effective solutions (i.e. motivated, reliable and dependable employees). Overtime they may become passionate about helping refugees, but your job is to help them take the first step by convincing them that hiring a refugee is good for their business.

6. Have balanced expectations of your clients. Never underestimate your clients. Don’t be too pessimistic. Refugees are survivors and some of the most resilient people on the planet. You will feel like it’s impossible for some of your clients to get and keep jobs. Many of your clients will prove you wrong. On the other hand, be careful about being overly-optimistic about your clients with higher levels of English and literacy. Starting over in a new culture is a huge challenge for all refugees. Higher skilled clients have their own share of challenges, whether those be unrealistic expectations, trauma, or cultural adjustment issues. Regardless of skill level, the key is to identify barriers to employment early and work with your clients to develop an employment strategy that helps them overcome these challenges.

7. Sign up for Higher’s Online Learning Institute. Our eLearning modules will get you up to speed on best practices in the field ranging from conducting employability assessments, to communicating with employers, to writing effective case notes. Learn more about Higher’s Online Learning Institute here.

Behavioral Interview Questions: Examples from Target Interviews

targetTarget jobs are hard to get.  Their rigorous interview process is one reason.  Click here for 12 actual behavioral interview questions asked in Target job interviews.

Higher’s free eLearning course How to Answer Behavioral Interview Questions has proven effective in helping clients understand these common questions and learn how to craft their own answers.

Want to help your clients ace behavioral interview questions and be better prepared to interview successfully?  Here are three ways:

Our flyer will look great in your lobby!

Our flyer will look great in your lobby!

1.  Offer flyers in your office with easy, free client access to all of Higher elearning courses for refugees.  We’ll send you the flyers with an easy 3 step process clients can navigate on their own.  Email information@higheradvantage.org and we’ll do the rest!

2.  Assign the training to clients as part of group job interview preparation.  This is especially helpful when you know the employer will ask a behavioral interview question.  You can ask volunteers to help or make course completion a prerequisite for preparation sessions.

3.  Check out our Intro to eLearning course to see how others are using our courses in their workClick here to go right to that course.  It’ll only take you 10 minutes.

You can still get your own free username and password for Higher’s Online Learning Institute that houses 9 eLearning courses and companion resources.  Click here to sign up.

What?  Limited internet access?  Addresssing barriers is our expertise, right?  Higher can send you a thumb drive or CD-Rom with all of the courses available off-line.  Ask us how.

 

Haiskel Won an Ipad

HaiskelCongratulations to Haiskel Lozada-Gonzalez, Employment Specialist with Lutheran Services Florida.  She won an iPad air in Higher’s eLearning spring contest.  She’s already used her cool new toy to take an eLearning course at home.

Here’s Haiskel’s advice for making the best use of Higher’s eLearning courses:

I improved my case notes with 6 W’s of Good Case Notes. 

It’s helpful to have different ways to teach my clients how to achieve self-sufficiency and encourage them to continue improving their English.

I always tell my clients that you have to make extra effort to do everything possible in this free country.

Thanks to all of you who are using Higher’s eLearning trainings in your work.  Stay tuned for one more contest later on this year.