Congratulations! After all the long and hard hours you’ve worked building innovative and successful employment programs, you are now a manager. This new role is important and well-deserved but comes with a whole new set of goals and demands. New managers need just as much guidance in their role so here are a few helpful tips to all the new managers out there:
1) Address the shift immediately: If you find yourself managing your former peers you must address the new dynamics immediately. Have a meeting with the staff and your supervisor. Have your supervisor explain the shift and your new role so everyone is clear about the new team dynamic. Whereas you may have gone out with co-workers after work before, that friendship dynamic may no longer be possible. Please keep in mind that some colleagues may be resentful of your promotions but just be professional and focus on running a great program.
2) Communication- It’s a two way street: A great manager knows how to listen effectively and does not talk down to their employees. Take the time to understand and appreciate the thoughts and feelings of your staff. Have a weekly team meeting where you give a few updates but also allow time for the staff to give updates. A few ideas to get staff talking: have your staff come prepared to discuss a difficult client story, a successful client story, and an issue they need advice on. Then talk through each situation as a team.
3) Effective and Efficient Meetings: In the refugee resettlement world everyone is working at such a fast pace. In order to get your staff to slow down and take the time to comprehend what you need them to learn, be wise about when and how often you schedule meetings. If you don’t have enough information to fill up an agenda, don’t call a meeting. Decide what and when new information needs to be shared. For example ORR changes to programs or problems with TANF are going to lead your agenda. Try to focus on 3 to 5 key issues in each meeting, and try not to meet more than once a week as a team.
4) Delegation: A great manager knows the strengths and weaknesses of their staff. It’s your job now to make sure the workload is divided. A manager does not take on all the work themselves; rather they know what needs to be accomplished and can identify which team member is best suited to accomplish the task. You are there to oversee and guide your staff, not to do their work for them.
5) Accept Responsibility: Problems arise. Accept responsibility for your own actions, and accept responsibility for your team’s actions. Failure to accept responsibility makes a manager look weak to both superiors and subordinates.
6) One-on-one meetings: These meetings are a great way to learn what your employees need. Employees can sometimes be shy to share in a large groups. Here you will want to focus these meetings on the employee’s: needs, strengths, problems with clients. Ask if they want additional training and how are they managing their time. Some people need help managing their workload and this may mean helping them create a strict weekly schedule. These meetings should also be a chance for employees to hear from you. Positive feedback is always going to be better received. Try to make plans to help employee improve their performance instead of just pointing out their weaknesses.
7) Continued Professional Development: A manager is someone who is constantly learning and growing. There are tons of great seminars out there on how to be an effective manager, but there are also lots of webinars and resources that can help you advance and grow your employment programs. At the end of this article are a few resources.
8) Find a Mentor: Find someone who is an inspiring manager and ask them if they might become a mentor to you. Advice from someone you respect will go a long way. A mentor can also be a great resource and sounding board for your ideas and problems. Be open about how you are feeling in your new role and what support you need in order to continue growing as a manager.
9) Passion for the Mission: As a manager you will be asked to address many stakeholders in your community, including employers, funders, and government officials. Public speaking may not be your forte but it will improve over time if you can passionately convey your work. Passion for the clients and your organization’s mission will go a long way in the success of your work and will keep you coming to work with a smile on your face and set a great example for your staff.
10 )Lead by Example: Don’t just tell your staff what to do; show them. A great manager knows how to do the work, not just teach it. Instead of asking new staff to teach job club, give them the opportunity to observe you or another seasoned staff member so that they can learn by example. Offer to sit with them if they have a difficult client, or need support with tasks such as intake paperwork or a food stamp re-certification. Staying engaged in the work of your staff will also give you a chance to exercise and refresh your skills. Above all, inspire others to want to help you accomplish desired goals. People who want to do something are far more effective than people who have to do something.
- Leadership-focused podcast
- Business Insider: 10 books every new manager should read— Things Fall Apart was my favorite and a less overt resource 🙂
- The Manger’s Resource Handbook
- A few leadership-focused blogs: