Last Minute Webinar Announcement!

Tomorrow, Thursday, June 22, from 2:00 – 3:15 PM, WES Global Talent Bridge will be hosting a webinar entitled “Exploring Reskilling Opportunities for Immigrant Professionals focused on helping immigrants and refugees with professional backgrounds re-enter professional-level jobs.

In this webinar presenters Allie Levinsky from Upwardly Global and Jamie McDermott from the Baltimore Alliance for Careers in Healthcare will discuss best practices for providing career guidance to highly skilled immigrants and refugees as well as current reskilling initiatives.

To register for this webinar click here.

Today is World Refugee Day

Today, June 20th, is World Refugee Day.

On this day we commemorate the strength, courage, and perseverance of millions of refugees. This year, World Refugee Day also marks a key moment for the public to show support for families forced to flee.

Because of your work in refugee resettlement, those few refugees that make a home in the United States have the opportunity to work and learn the skills necessary to make positive contributions in their new communities.

 

Webinar Alert!

Short to Long Term Economic Integration for Refugee Employment: Using Theory of Change to Implement a Career Advancement Program

July 11, 1:00 PM EST

Supporting clients in obtaining early employment, often referred to as “survival jobs”, is no longer enough. Join Higher, META, and the IRC on July 11th at 1:00 p.m. EST in a discussion of steps you can take to develop new, evidence-based, data-driven programs that meet the longer-term employment goals of your clients:

  • Higher’s Program Manager, Nicole Redford, will discuss the importance of seizing the opportunity to evolve employment programs to address both the short-term and longer-term employment goals of new clients, as well as those who have been here awhile
  • META’s Technical Advisor, Jaime Costigan, will walk through how to use a theory of change to thoughtfully evolve your employment programs
  • IRC’s Technical Advisor for Economic Empowerment Programs, Erica Bouris, will provide an example of a career advancement program with impressive evidence-based outcomes.

To register, click here: https://attendee.gotowebinar.com/register/2260690847922998018 

It’s About Time!

Five Tips for Time Management

When you have limited time and resources, it is critically important to make sure you are using your time well. What tasks end up taking most of your time?

Do those tasks lead to the outcomes you need, or do you find that these tasks are using up important time and energy that would be better spent elsewhere? What can you do to correct course and stay focused on what’s most important?

Consider these tips, inspired by an article entitled “How to Manage Time with 10 Tips that Work,” which was posted a few years ago on Entrepreneur.com:

Do a time study: Track your time for a week to see where it all goes. This will help you identify where adjustments are needed by identifying the areas of your work where you are spending too much or too little time.

Make appointments with yourself: Block out time for your most important tasks, thoughts or conversations. Schedule time to deal with emails and phone calls so that they are not a constant distraction. Unplug (shut off your email or silence your phone) when you have a really important task to work on.

Stay focused on your results: Plan to spend at least 50 percent of your time engaged in the thoughts, activities and conversations that produce most of your results. Job Developers, for example, should be spending at least 50% of their time on employer outreach or activities directly related to obtaining employment for clients.

Plan on interruptions: Interruptions are inevitable, and part of the daily reality of working in refugee employment. Have a plan for how you are going to handle those unexpected client or employer requests. It may look like setting up a specific time to handle those requests (think “office hours”) or it may make more sense to build a cushion into your time that allows for interruptions (maybe assume that 15-20 minutes of every hour will go to something unexpected). Either way, having a plan for these situations will help.

Know what you want to accomplish and evaluate your own performance: Take five minutes before every call and task to decide what result you want to attain, and five minutes afterwards to evaluate how things went. This will help you refine your approach as you go, and make you more effective, whether you are working on case notes or speaking to an employer.

To read the whole article (which includes a few more tips!) from Entrepreneur.com, click here.

What time management strategies do you use in your work? Let us know in the comments section below!

Driving in the United States: A Resource from the Refugee Center Online

Every state across the US requires you to get a driver’s license if you want to get behind the wheel of a car.

It is not uncommon for Americans to drive more than an hour each way to work, and 77 percent of Americans drive alone to their jobs, while an additional 11 percent carpool.

Driving may be a mode of transportation to work for some of your clients.  Thus, educating refugees about the local licensing process is very important and should be included in Cultural Orientation and Job Readiness Courses.

Clients need to know and understand the licensing rules, before beginning the process to legally drive. To help clients understand the intricacies of driving in America, The Refugee Center Online has put together How to Get a Driver’s License: Translated Driver’s Handbooks in over 20 languages.

In the United States, the issuance of licenses is the authority of individual states (including Washington, D.C. and all territories). Drivers are normally required to obtain a license from their state of residence, and all states recognize each other’s licenses for temporary visitors.

Any questions about driving should be directed to state DMV offices or local police.  If you have any additional resources you would like to share please contact us at information@higheradvantage.org.

Don’t forget to buckle up!

Head, Heart, Hands: A Strategy for Employer Conversations

When I was a rookie job developer just starting out I came up with a little strategy that I would use when approaching employers. I called it Head, Heart, Hands, and it represented 3 simple messages that I wanted to communicate to employers:

  1. Head: It makes good business sense to hire refugees- it will be a good investment.
  2. Heart: I’m doing something positive by hiring refugees- I’m helping someone rebuild their life.
  3. Hands: It will make my life easier to work with this job developer and hire refugees.

Original Sketch, Daniel Wilkinson, Circa 2011

While I had initially thought of the elements of Head, Heart and Hands as the three points on my employer pitch outline, what I began to realize was that it wasn’t as important to hit all three points, but rather to identify which of the elements was the driving motivation for the employer.

Some employers’ primary concerns may be business issues such as high turnover, frequent employee absences, lazy workers, or issues affecting their bottom line. For these employers you take the “Head” approach and emphasize how your clients will meet the employers’ need where past employees have fallen short. You might highlight client retention rates, strong work ethic or the Work Opportunity Tax Credit incentive.

Other employers just need workers fast. They’re looking for an easy solution to their current labor shortage. For those employers, you take the “Hands” approach, and emphasize how you can solve that problem by getting them work-authorized, motivated and dependable employees quickly.

Finally, there are employers out there who get really excited about the “Heart” aspect. Some may be immigrants or descendants of immigrants and identify with the struggle from that perspective. Others may just have a strong motivation to help others. Although the “business case” is typically much more effective than the “charity pitch,” if you can tell that an employer is really excited to help refugees from more of a humanitarian perspective, then run with it!

Do you have a go-to strategy that you use when walking into a meeting with an employer? Let us know at information@higheradvantage.org or in the comments section below!

Enhancing Employment Readiness Training through Group Games and Activities

Source: http://www.teachhub.com

For people who are visual, hands-on learners, valuable skills can be taught through professionally styled games and activities.

Whether the “student” employee is a young adult or someone who has been in the workforce for some time, light-hearted approaches to learning can be fun and effective.

Just be careful that your activities don’t come across as too “childish”.

Avoid anything that involves dancing, extreme physical activity or runs the risk of making the participant look or feel foolish or unprofessional.

Here are two activities that you may want to try:

1. Communication Skills Building: Match job training participants in pairs and seat them in chairs facing each other. Then, direct participants to interview one another. Give each person a question-and-answer sheet that includes questions like, “What was the proudest moment of your life, and why?” and, “Who are your heroes, and why?” Instruct the participants to individually stand and describe the other person based on the interview. This activity promotes interpersonal communication skills and builds closeness among participants.

2. Building Confidence in the Workplace: Pair up trainees and assign one person to be the customer and the other to be the employee. Give the customer a card that describes a common customer complaint, such as a defective product, a late delivery or a rude salesperson. Instruct the customer to act out her role and the employee to work toward a solution using your company’s best practices for service excellence (try to come up with a few fake companies and what their best practices would be).

Once the role-playing is complete, critique the exercise and invite other participants to chime in with their thoughts on approach and technique. This activity is great to help clients understand how to deal with rude customers and how to address customers in a friendly, professional manner. This activity emphasizes the important role of a positive attitude not just in the interview process but as part of the everyday work environment. This activity will help clients develop confidence about how they are expected to interact in the workplace and learn additional job requirements that may not always be described in the hiring or orientation process.

Free Job Development Webinar June 27- Space Limited!

Mark your calendars for an upcoming FREE webinar from our friends at DTG-EMP/Kenfield Consulting.

The webinar, “3 Red Hot Issues Every Successful Job Developer Must Address” will take place on Tuesday, June 27, from 9-10 AM Pacific Standard Time and will give an overview of the basics of the Consultative Selling model – a job development model designed for those assisting job seekers with significant barriers to employment.

The webinar will focus specifically on the following:

• How to Convince employers to hire a candidate they would typically reject
• How to Assess clients for motivation to work and when motivation is an issue implement basic intervention techniques that work
• How to Find employers who will hire candidates with employment barriers

This webinar is limited to 200 registrants, so visit www.dtg-emp.com to sign up now!

How can Consultative Selling help refugee employment programs? Listen to what Ryan Overfield, Manager of Refugee Education and Employment Programs at
Lutheran Family Services of Nebraska, had to say about his staff’s experience implementing this model:

For more on Consultative Selling, check out Higher’s Consultative Selling Resource Pack, located in the Downloadable Resources section of our website.

Refugee Employment in a Strong Economy

The Bureau of Labor Statistics reported May 16, 2017 that unemployment levels are down for foreign-born workers in the U.S., shrinking from 4.9 percent in 2015 to 4.3 in 2016. That’s good news!

The reports also suggests, however, that foreign-born workers are more likely than native-born workers to be employed in service occupations and less likely to be employed in management, professional, and related occupations. For foreign-born workers, the median weekly earnings for full-time workers was $715 in 2016, compared with $860 for their native-born counterparts.

More career laddering services may be needed for refugees. As a network, we have an opportunity to capitalize on a strong economy by developing job upgrade programs that increase the economic security of refugee families. Whether your team is large or small, Higher is here to support you as you think about the next step for your clients.

Reach out to us and let us know how we can help!

To see the full report click here.

“Why I Love What I Do”

Dallas Refugee Employment Staff on What Keeps Them Going

Happy Monday! At a recent Higher workshop in Dallas, TX (which we highlighted in last Monday’s post) we asked the participants to share one reason why they love working in refugee employment services.

Here are a few of our favorite answers:

  • Every day we make a difference in our client’s lives
  • Waking up every day and working with people from all over the world
  • Working with coworkers who are like family and are passionate about the work that we do
  • Getting to watch the process of refugees going from knowing nothing [about life in the US], to getting jobs, paying taxes, starting businesses, and becoming citizens
  • As a former refugee, I do this work to give back
  • Seeing clients come back after a couple years and seeing how they are succeeding
  • Making great connections between clients and employers
  • Through empowering our clients it empowers me
  • Everything I do for my clients contributes to this great nation

We hope these reflections from your colleagues in Dallas will be a positive way to start your week!

What inspires you to do work with refugees? Let us know in the comments section!

Job Readiness Instructors from several Dallas and Fort Worth agencies participate in an activity during Higher’s workshop on April 6, 2017.